- We will make every effort to ship your order the same day if the order is received by 11am. Otherwise we will make every effort to ensure all orders are shipped by COB the following day.

- Orders will be shipped business days (Monday to Friday, excluding public holidays).

- If unforeseen circumstances prevent shipping we will contact the customer.

- If the item is unavailable for some unforeseen reason, we will contact the customer and discuss options such as full refund or a revised delivery date.

We pride ourselves on crafting the best possible coffee and we want to help you have the best possible experience with our brand.

Always contact us on trent@bearbones.com.au before returning an item to discuss the most appropriate solution. Please have your order number included in the email.

Once we receive your email you will be contacted within 24 hours by our team to arrange a return or refund. Please contact us within 10 days of shipment.

Our returns address is:

BEAR BONES COFFEE 

2/66 McLachlan St, Fortitude Valley

FORTITUDE VALLEY 4006 

0400 517 934